Privacy Policy

Updated: June 2, 2026
Welcome to DROPLOGICX Ltd ("DROPLOGICX", "we", "our", or "us"). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website, install or use any of our Shopify applications, or otherwise interact with our services.
By accessing our website or using any of our applications or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are
DropLogicX Ltd develops software solutions, Shopify applications, and digital services that help merchants improve their eCommerce operations and customer experience.
This Privacy Policy applies to:

  • The DropLogicX Ltd website

  • All Shopify applications published by DropLogicX Ltd

  • Related customer support services

  • Any services, products, or platforms operated by DropLogicX Ltd



2. Information We Collect
Depending on the services you use, we may collect the following categories of information.
Merchant Information
When you install one of our Shopify applications, we may collect:

  • Store name

  • Shopify store domain

  • Store owner information

  • Business email address

  • Shopify account identifiers

  • Subscription and billing status (processed through Shopify)

  • App configuration and preferences

Store Information
With your authorization through Shopify, our applications may access only the data necessary to provide requested functionality. This may include:

  • Products

  • Collections

  • Orders

  • Draft Orders

  • Customers

  • Inventory

  • Discounts

  • Shipping information

  • Metafields

  • Themes

  • Store settings

  • Other Shopify resources that you explicitly authorize

The exact permissions depend on the application you install.
Website Information
When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Language preferences

  • Referral URLs

  • Pages visited

  • Date and time of access

  • Website usage analytics

Support Information
When you contact us, we may collect:

  • Your name

  • Email address

  • Company name

  • Support messages

  • Attachments you voluntarily provide



3. How We Use Your Information
We use information only for legitimate business purposes, including to:

  • Provide and maintain our applications

  • Deliver requested features and functionality

  • Authenticate merchants

  • Process subscriptions

  • Improve product performance

  • Troubleshoot technical issues

  • Respond to customer support requests

  • Send important service communications

  • Detect fraud and unauthorized activity

  • Monitor security and system integrity

  • Comply with legal obligations

  • Improve user experience and develop new features

We do not use your information for purposes unrelated to the services we provide.

4. Shopify API Data
Our Shopify applications access merchant and store information exclusively through Shopify's APIs and only with the permissions granted during installation.
We access only the information required for the application to perform its intended functionality.
We comply with Shopify's API License and Terms of Use and handle merchant data responsibly.

5. Cookies and Similar Technologies
Our website may use cookies, analytics tools, and similar technologies to:

  • Remember user preferences

  • Improve website functionality

  • Analyze traffic

  • Measure performance

  • Enhance security

  • Improve user experience

You can disable cookies through your browser settings, although certain features of our website may not function properly.

6. Data Sharing
We do not sell, rent, or trade your personal information.
We may share information only in the following situations:
Service Providers
We may share information with trusted providers that assist us with:

  • Cloud hosting

  • Infrastructure

  • Analytics

  • Customer support

  • Email delivery

  • Security monitoring

These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose information if required to:

  • Comply with applicable law

  • Respond to lawful government requests

  • Protect our legal rights

  • Prevent fraud or abuse

  • Enforce our agreements

Business Transfers
If DropLogicX Ltd is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention
We retain information only for as long as necessary to:

  • Provide our services

  • Maintain account functionality

  • Fulfill contractual obligations

  • Resolve disputes

  • Comply with legal and tax requirements

  • Enforce our agreements

Following app uninstallation, we may retain limited information where required for legal, security, fraud prevention, or legitimate business purposes. Information that is no longer required is securely deleted or anonymized.

8. Data Security
Protecting merchant information is one of our highest priorities.
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction.
Although we strive to use industry-standard security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. International Data Transfers
Your information may be processed and stored in countries where we or our service providers operate.
Where required by applicable law, we implement appropriate safeguards for international data transfers.

10. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict certain processing activities

  • Object to processing

  • Withdraw consent where applicable

  • Request a copy of your data

  • Request data portability

To exercise these rights, please contact us using the details below.

11. Third-Party Services
Our website and applications may integrate with or link to third-party services, including Shopify and other platforms.
We are not responsible for the privacy practices or content of third-party services. We encourage you to review their respective privacy policies.

12. Children's Privacy
Our services are intended for businesses and professionals. They are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
When we make material changes, we will revise the Effective Date at the top of this policy. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us:
DROPLOGICX LTD
Email: project@droplogicx.com