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Privacy Policy

Effective Date: 01 November 2023
Last Updated: 01 January 2026

1. Who We Are

This Privacy Policy explains how DROPLOGICX LTD, a company registered in England and Wales under company number 15152081, (“we”, “our”, “us”), collects, uses, and protects personal data.

This Policy applies to:

We are committed to processing personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller and Data Processor Roles

Depending on the context, we act as:

Merchants remain the data controllers of their customers’ personal data.

3. Categories of Personal Data We Collect

A. Merchant & Store Data (Shopify Applications)

When merchants install or use our Shopify applications, we may process:

We only access data necessary to provide the functionality of our applications.

B. Client Data (Development & Consulting Services)

When delivering professional services, we may process:

C. Website Visitor Data

When individuals visit our website, we may collect:

4. Lawful Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

Where processing is based on legitimate interests, we ensure those interests are not overridden by individual rights and freedoms.

5. How We Use Personal Data

We use personal data to:

We do not sell personal data.

6. Data Sharing

We may share personal data with:

All third parties are required to implement appropriate security measures and process data only in accordance with our instructions and applicable law.

7. International Data Transfers

Some of our service providers may be located outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

8. Data Retention

We retain personal data only for as long as necessary to:

When a Shopify application is uninstalled, store-related personal data is deleted or anonymised within a reasonable period unless retention is legally required.

Financial records may be retained for up to six years in accordance with UK tax law.

9. Data Security

We implement appropriate technical and organisational measures, including:

While we take reasonable steps to protect personal data, no system can guarantee absolute security.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office
Website: https://ico.org.uk

We would, however, appreciate the opportunity to address your concerns before you approach the ICO.

11. Cookies and Electronic Communications (PECR Compliance)

Our website uses cookies and similar technologies in accordance with the Privacy and Electronic Communications Regulations (PECR).

Where required, we obtain consent before placing non-essential cookies. Users may manage cookie preferences via browser settings.

12. Marketing Communications

We may send marketing communications where:

You may unsubscribe at any time using the link in our emails or by contacting us directly.

13. Third-Party Platforms

Our Services integrate with third-party platforms, including Shopify. We are not responsible for the privacy practices of third-party services and encourage reviewing their respective privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by revising the “Last Updated” date above.

15. Contact Details

DROPLOGICX LTD
Company Number: 15152081
Email: contact@droplogicx.com